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Product warranty/Defective

If you are having technical issues with your product please describe the issue you are having and representative will contact you within 48hrs of your request. Warranties are provided for by the manufacturer, specific information can be provided by request or can usually be found on the product specification sheet.

Damaged in Transit

If your product was damaged during shipment please let us know within 24hrs as it is a time sensitive issue. We can assist with filing a damage claim with shipping carriers.

No longer needed

Unused items in brand new condition can be returned within 30 days. Shipping charges are buyer’s responsibility.

Non-Returnable Items

Products like lamps, light bulbs, assembled, custom made, or special ordered are non-returnable and final sale.

Incorrect Shipments

If you have received an item that does not appear to be the item you have ordered, please contact our customer service department within 24hrs of receiving the order. Upon confirming that you have received an incorrect shipment, our customer service department will provide you with a return label that you may use to return the incorrect item back to our facility. Upon receipt of the return, we will ship out the correct product, usually within 1-3 days. If you would like to expedite the process, you may place a new replacement order and wait for us to receive the return for your subsequent credit.

Order returns are subject to restocking fees, shipping/handling charges. Most requests are answered within 1-3 days.

Please direct all inquires to sales@canogaelectric.com

With your request please make sure to include your order information and the reason for your return.